Families Clinics Online Booking System for Civil Service Eligible Persons

Introduction

Families Clinics Online Booking System for families clinics of the Department of Health (the System) will be launched in 2025 in phases. This new online booking system offers same-day appointment and appointment for the next calendar day (except Saturdays, Sundays and Public Holidays). Civil Service Eligible Persons (CSEPs) ^{Note 1} who have their activated accounts can log in to the System to make, check, change and cancel their appointments ^{Note 2} at any time via mobile devices or computers.

From 30 December 2024 (8:30am) onwards, CSEPs can submit their e-Registration Forms, namely “Application for Families Clinics Online Booking System Account”, on GovHK via the weblink on the websites of Civil Service Bureau or Department of Health or on the @DH Mobile App . Applicants have to use iAM Smart+ to electronically fill in and digitally sign the e-Registration Form for submission. Successful applicants have to activate their accounts in the Families Clinics Online Booking System within eight months for using the new system.

How can I get and activate my Families Clinics Online Booking System account ?

Submit your e-Registration Form

Receive your account activation information

Activate your account Use Families Clinics Online Booking System

Submission of e-Registration Form (the e-Form)

Step 1 – Get ready

Make sure your account is “iAM Smart+”
Apply for an “iAM Smart+” account / Upgrade your account to “iAM Smart+” in advance (if needed)
Read the “Notes to Applicant” and “Collection of Personal Information – Statement of Purposes”
Prepare the required information of applicant(s)

Step 2 – Complete and submit the e-Form

Go to e-Registration Form “Application for Families Clinics Online Booking System Account”
Suggest filling in the e-Form with the “e-ME” form filling function
Enter the personal information of other applicant(s) attached to the major applicant’s e-Form. One e-Form can accommodate a maximum of six CSEPs in the same family (including the applicant).
Ensure the email accounts provided in your e-Form are correct which will receive correspondences relating to the application
Receive an email of “Acknowledgment of Form Submission” from GovHK upon successful submission of the e-Form

Step 3 – Receive application result

Receive an email of application result (successful / unsuccessful) from the Department of Health within 14 working days

Implementation of Booking Function in Phases

Implementation Date	Clinic
20 January 2025	Chai Wan Families Clinic Fanling Families Clinic
To be announced	Hong Kong Families Clinic Kowloon Families Clinic New Territories Families Clinic Sai Kung Families Clinic

Useful Information

Step-by-Step Demonstrations
- Application for account
- Activation of account
Introductory videos (in Cantonese only)
Frequently Asked Questions

Enquiries

Starting from 30 December 2024, you may call the Help Desk at 2711 0213 during office hours (from 9am to 5pm) from Monday to Friday (except Saturday, Sunday and Public Holidays) or send email to pdqas_online_booking@dh.gov.hk.

^{Note 1} Please visit the website of Civil Service Bureau for the details of Civil Service Eligible Persons and Civil Service Medical and Dental Benefits.
^{Note 2}The booking function of the Families Clinics Online Booking System will be implemented in phases. Changing and cancelling appointments are only applicable to the appointments made through the Families Clinics Online Booking System.

23 Dec 2024