DEPARTMENT OF HEALTH
Families Clinics
2024/25 Civil Service Eligible Persons Seasonal Influenza Vaccination Pilot Scheme has been commenced on 28 October 2024. For details, please visit the website of Civil Service Bureau.
The Department of Health provides general out-patient services for civil service eligible persons (CSEPs) through six Families Clinics. Booking methods are as follows.
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Manual Telephone Booking System This system offers both same-day appointment and appointment for the next seven working days to service user. For the locations, time of operation and appointment booking numbers of the families clinics, please refer to the latter part of this website. If CSEPs are unable to attend the appointment, please call the respective clinic for cancellation. With effect from 20 January 2025, Chai Wan Families Clinic and Fanling Families Clinic will only offer same-day appointment and appointment for the following day to service user. |
Appointment booking time:
Tuesday to Friday |
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Automated Telephone Booking System (ATBS) This system offers appointment for the next 24 hours and appointment for the next seven working days to service user. You can make appointments through calling 3950 9600. CSEPs who have successfully made an appointment through the ATBS can make enquiries of or cancel the appointment through the system. With effect from 20 January 2025, please make appointments at Chai Wan Families Clinic and Fanling Families Clinic by the Online Booking System. The ATBS service for those two clinics will be ceased on the same day. |
The ATBS operates round-the-clock. |
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Online Booking System This system offers available appointment time slots of the same day and the following day for service users booking. CSEPs who have their activated “Families Clinics Online Booking System” accounts can make, view, change or cancel their appointments through the system. The booking function of the online booking system will be launched at Chai Wan Families Clinic and Fanling Families Clinic starting from 20 January 2025 and gradually expand to other families clinics. Please click here to make appointments or visit the thematic page for details of the Online Booking System and application for account |
The Online Booking System operates round-the-clock. |
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Barrier Free Environment There is a designated Access Officer at each families clinic. You may contact Access Officer of respective clinic for the barrier free facilities and enquiry. For the contact information of the Access Officer of respective clinic, please refer to the latter part of this website. Arrangement has been made to provide equal opportunities for all CSEPs to access medical service. For the booking arrangement of persons with hearing or speech impairment, please click here. |
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HONG KONG
| Name & Address | Time of Operation |
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Chai Wan Families Clinic The following barrier free facilities are available:
For enquiry about barrier free facilities and clinic services, please contact Access Officer at 2595 6305. |
Monday
Tuesday to Friday |
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Hong Kong Families Clinic The following barrier free facilities are available:
For enquiry about barrier free facilities and clinic services, please contact Access Officer at 2838 7349. |
Monday
Tuesday to Friday |
KOWLOON
| Name & Address | Time of Operation |
|---|---|
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Kowloon Families Clinic The following barrier free facilities are available:
For enquiry about barrier free facilities and clinic services, please contact Access Officer at 2388 2102. |
Monday
Tuesday to Friday |
NEW TERRITORIES
| Name & Address | Time of Operation |
|---|---|
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New Territories Families Clinic The following barrier free facilities are available:
For enquiry about barrier free facilities and clinic services, please contact Access Officer at 2422 7911. |
Monday
Tuesday to Friday |
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Fanling Families Clinic The following barrier free facilities are available:
For enquiry about barrier free facilities and clinic services, please contact Access Officer at 2627 3125. |
Monday
Tuesday to Friday |
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Sai Kung Families Clinic The following barrier free facilities are available:
For enquiry about barrier free facilities and clinic services, please contact Access Officer at 2569 1422. |
Monday
Tuesday to Friday |
The Hong Kong Integrated Care Centre for Civil Service (the Centre) has officially commenced service on 29 September 2021. Suitable patients with diabetes mellitus will be referred by families clinics to attend periodic comprehensive diabetic complications assessment and receive individualised care plan in the Centre. Patients may approach families clinics for enquiry on the referral arrangement. Details of the Centre are as follows –
| Centre | Address | Time of Operation |
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Hong Kong Integrated Care Centre for Civil Service |
1/F, Central District Health Centre, Tel: 2673 0800（Enquiry） The following barrier free facilities are available:
For enquiry about barrier free access facilities and clinic services, please contact Access Officer at 2673 0800. |
Monday
Tuesday to Friday |
Note : Consultation by referral only.