Main Service Areas

Hong Kong

• Central and Western
• Eastern
• Southern
• Wan Chai

Kowloon

• Kowloon City
• Kwun Tong
• Sham Shui Po
• Wong Tai Sin
• Yau Tsim Mong

New Territories and Islands

• Islands
• Kwai Tsing
• North
• Sai Kung
• Sha Tin
• Tai Po
• Tsuen Wan
• Tuen Mun
• Yuen Long

Old Cons: CSEPs who have previously received government dental services and have been or are being arranged a recall appointment or a follow-up appointment at government dental clinic.

New Cons: CSEPs who have registered for government new dental consultation (please refer to the relevant website for details)

In general, CSEPs having the following conditions will not be invited to join the PDS:

- history of serious oral problems (e.g. at high risk for periodontal related disease); or

- serious medical history that may induce additional charges from private dental clinic (e.g. individuals with vascular disease or heart disease requiring blood-thinning medication, or individuals requiring special care before dental treatment such as requiring antibiotic cover before dental scaling).

CSEPs can decide whether to join the PDS based on their own conditions. The dentists of private dental organisations will also conduct initial assessment on the scaling appointment date to determine if the CSEPs are suitable for dental scaling. The private dental organisations will not provide scaling service to CSEPs who are edentulous.

For those CSEPs who have not received the invitation SMS, please wait patiently.

After receiving dental scaling under the PDS, Old Cons (except those aged 13 to 17) will have their next recall appointment automatically arranged by the computer system. They will receive an SMS informing them about the arrangement on the following day after dental scaling. For Old Cons aged 13 to 17 or holding follow-up appointments, they should attend the recall appointments/follow-up appointments at government dental clinics as scheduled. For New Cons, the arrangement for their new dental consultation appointment at government dental clinics will not be affected and they shall continue to wait for new dental consultation at government dental clinics according to the original sequence.

CSEPs may choose not to join the PDS. Old Cons may attend the original scheduled recall appointments at government dental clinics and New Cons may continue to wait for the arrangement for new dental consultation at government dental clinics.

If the CSEP is found not eligible for civil service dental benefits at the time when they receive the dental scaling service, they will be liable to pay for the cost of dental scaling service and other related charges. The CSEP or his/her associated eligible person may also be liable to disciplinary action (as appropriate).

• Select and call one of the private dental clinics on the “List of Dental Organisations participating in the PDS” to make a dental scaling appointment within one month from the date of receipt of the SMS (i.e. the deadline for booking shown on the invitation SMS).
• Provide the following information to the dental clinics to make the booking: name in English, Hong Kong Identity Card (HKIC) (prefix letter(s) and first 3 digits) or PMI number, and contact phone number.
• The dental scaling should be completed within 3 months from the date of receipt of the SMS (i.e. the deadline for dental scaling shown on the invitation SMS).
• When the dental scaling appointment is successfully booked or rescheduled, an SMS with a verification code will be sent to the CSEP at least two calendar days before the appointment. Please provide the verification code to the dental clinic after completion of dental scaling.
• If no verification code is received before the dental scaling appointment, the selected CSEP may no longer be eligible for civil service dental benefits, or if he/she has lost the verification code, please call the enquiry number of PDS at 2892 1044 from Monday to Friday, from 9 am to 5:30 pm (except public holidays) or send email to pdsvcode@dh.gov.hk for verification and follow-up.

When making a booking, CSEPs can confirm with the designated dental organisations/clinics whether the scaling service will be provided by a dentist or a dental hygienist.

If Old Cons (except those aged 13 to 17) do not attend the scheduled PDS appointment without re-scheduling, they should contact the government dental clinic concerned to arrange a recall appointment afresh. The new booking will be put on the waiting list of the government dental clinic concerned according to the prevailing waiting time.

For Old Cons aged 13 to 17 or holding follow-up appointments and New Cons, their original recall appointments/follow-up appointments or waiting arrangement for new dental consultation at government dental clinics will not be affected. However, to avoid wasting the scaling service quota, CSEPs who cannot attend the scheduled appointments should inform the clinics concerned to cancel or reschedule the appointments as early as possible.

For Old Cons aged 13 to 17 or holding follow-up appointments and New Cons, their original recall appointments/follow-up appointments or waiting arrangement for new dental consultation at government dental clinics will not be affected.

If private dental clinics require CSEPs to fill in a registration form and collect personal information other than the above, such as their latest health condition, information on allergy to specific materials or medicine, or emergency contact person, private dental clinics should explain to the CSEPs the purpose of collecting and usage of those information (e.g. assessing their suitability for scaling procedures). Other personal information (e.g. residential address and occupation) is not essential for the purpose of receiving scaling service. CSEPs can decide whether to provide such information or not.

During registration, CSEPs should sign the Consent part of Joint Consent and Acknowledgement (JC&A) Form to allow the dental clinics to verify their identity and eligibility for receiving the dental scaling service free of charge, to allow information sharing with DH, and to provide consent for disclosing their personal data for the purposes of obtaining the dental scaling service and other related purposes.

After receiving the dental scaling service, CSEPs should sign the Acknowledgment part of JC&A Form to acknowledge receipt of the dental scaling service and provide the verification code to the clinic.

If CSEPs’ eligibility cannot be verified on the appointment day due to special circumstances, and they firmly claim to be eligible for civil service dental benefits, CSEPs should sign a declaration form to confirm their eligibility for the PDS. The declaration form will be submitted to DH for verification of eligibility.

If the CSEP is found not eligible for civil service dental benefits at the time when he/she receives the dental scaling service, he/she will be liable to pay for the cost of dental scaling service and other related charges. The CSEP and/or his/her associated eligible person may also be liable to disciplinary action (as appropriate).

As staff of Dental Organisations/clinics are not allowed to engage in active marketing when providing the dental scaling service, to avoid inadvertent breach of the aforesaid requirements by the Dental Organisations/clinics, CSEPs wishing to enquire about the treatment, services or price for treatment or services provided by the clinics are suggested to make enquiries after the scaling appointment, preferably after leaving the clinics by phone or pay another visit to the clinics on other days.

New Cons will receive a detailed oral and dental check-up during their first appointment at government dental clinics.

In case of emergency, CSEPs concerned may seek emergency service from the government dental clinics.

Please note that the original appointment has to be cancelled before booking a new appointment no matter whether the new booking is made within the same dental organisation/clinic or with a different dental organisation/clinic. The rescheduled appointment date should fall within three months from the date of receipt of the invitation SMS from DH.

1. PDS webpage
   www.dh.gov.hk/english/main/main_ds/main_psds.html (English)
   www.dh.gov.hk/tc_chi/main/main_ds/main_psds.html (Traditional Chinese)
   www.dh.gov.hk/chs/main/main_ds/main_psds.html (Simplified Chinese)
2. Call 3952 7700 to listen to recorded information
3. Email enquiry at pdsuser@dh.gov.hk
4. Call 2892 1033 (available from Monday to Friday, from 9 am to 5:30 pm (except public holidays))
5. For enquiries regarding verification code, please call the enquiry number 2892 1044 (available from Monday to Friday, from 9 am to 5:30 pm (except public holidays)), or send an email to DH at pdsvcode@dh.gov.hk for follow-up.