About Us
Performance Pledges
- By Services
- Boards and Councils Office
- Child Assessment Service
- Chinese Medicine Regulatory Office
- Communicable Disease Branch
- Drug Office
- Elderly Health Service
- Family Health Service
- Forensic Pathology Service
- Health Technology and Advisory Division
- Office for Regulation of Private Healthcare Facilities
- Port Health Division
- Radiation Health Division
- School Dental Care Service
- Social Hygiene Service
- Special Preventive Programme
- Student Health Service
- Travel Health Centres
- Tuberculosis and Chest Service
- Civil Servants Dental Service
- Families Clinics for Civil Servants and their Dependants
Boards and Councils Office
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Processing of registration applications from healthcare professionals | 10 working days | 100% |
| Investigating complaints against healthcare professionals | 14 working days | 100% |
| Informing applicants of the decisions made by the respective Boards/ Councils for new registration and restoration cases | 10 working days | 100% |
Child Assessment Service
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| First appointment for new cases | 3 weeks | 100% |
| Attending clients on scheduled appointment | 60 minutes of specified time | 100% |
| Completion of assessment of new cases | 6 months | 67.7% |
Chinese Medicine Regulatory Office
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Processing of applications from Chinese Medicine Practitioners (Registration, Limited Registration, Practicing Certificate) | 10 working days | 100% |
| Pre-licensing inspection of trading premises of Chinese medicines traders after receipt of completed application form and all supporting documents | 2 weeks | 100% |
| Issuance of Chinese medicines trader licences for new and renewal applications upon payment of a prescribed fee | 20 working days | 100% |
| Issuance of "Confirmation receipt of application for proprietary Chinese medicine registration" upon receipt of duly completed application form and all relevant documents for registration | 14 working days | 100% |
| Issuance of "Certificate of registration of proprietary Chinese medicine" for proprietary Chinese medicine assessed to have met the registration requirements upon payment of a prescribed fee | 20 working days | 100% |
Communicable Disease Branch
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Investigating reports of outbreaks of communicable diseases | 24 hours | 100% |
Drug Office
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Granting of registration of pharmaceutical products | 5 months | 100% |
| Granting of Licences for import and export of pharmaceutical products | 2 working days | 100% |
| Inspection of licensed retail drug premises | Twice a year per premises | 100% |
| Granting of permits, licences or certificates for pharmaceutical wholesalers, retailers and manufacturers | 2 months | 100% |
| Granting of free Sale Certificate of pharmaceutical products | 7 working days | 100% |
| Granting of certificate of pharmaceutical products | 12 working days | 100% |
| Granting of certificate for Clinical Trial / Medicinal Test | 3 months | 100% |
Elderly Health Service
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Providing clinical service to clients on scheduled appointment at Elderly Health Centres | 30 minutes of specified time | 100% |
| Confirming booking of health promotion activities for clients of Visiting Health Teams | 2 working days | 100% |
Family Health Service
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Attending clients at Maternal & Child Health Centres | 20 minutes after registration | 100% |
| Attending clients on scheduled appointment at Woman Health Centres | 30 minutes of specified time | 100% |
Forensic Pathology Service
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Bodies ready to be released after completion of autopsy | 1 working day | 100% |
Health Technology and Advisory Division
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Processing of applications for licence, permit or endorsement on animal experiment upon receiving all requested information | 95% of license within 6 weeks | 100% |
Office for Regulation of Private Healthcare Facilities
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Inspection of private hospitals licensed under the Private Healthcare Facilities Ordinance (Cap. 633) | At an average of twice a year | 100% |
| Inspection of day procedure centres licensed under the Private Healthcare Facilities Ordinance (Cap. 633) | At an average of once a year | 100% |
Port Health Division
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Granting of Free Pratique | 30 minutes | 99.2% |
| Granting of Cremation Permit | 1 hour | 100% |
| Granting of Ship Sanitation Control Certificate / Ship Sanitation Control Exemption Certificate | 4 working days | 100% |
| Granting of International Certificate of Vaccination or Prophylaxis (Yellow Fever) | Same session after registration | 100% |
| Granting of Permit for Importation / Transshipment of Human Remains | 1 working day | 100% |
| Granting of Permit for Importation / Transshipment of Biological Materials | 3 working days | 100% |
Radiation Health Division
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Granting of Licences for radioactive substance or irradiating apparatus requiring site preparation | 8 weeks | 100% |
| Granting of permits for moving radioactive substance | 3 working days | 100% |
School Dental Care Service
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Attending students on scheduled appointment | 30 minutes of specified time | 99.9% |
| Attending enrolled students with urgent need | Same session after registration | 100% |
Social Hygiene Service
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Appointment for clients with sexually transmitted infections | Same day after registration | 100% |
| Appointment for urgent new dermatology cases | 8 weeks | 100% |
Special Preventive Programme
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Appointment for HIV antibody screening | 1 week | 100% |
| Appointment for new clients | 14 working days | 100% |
Student Health Service
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Attending students on scheduled appointment | 30 minutes of specified time | 100% |
Travel Health Centres
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Attending clients on scheduled appointment | 15 minutes of specified time | 100% |
Tuberculosis and Chest Service
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Attending TB Patients requiring anti-TB treatment | Same day after registration | 100% |
| Appointment for Pneumoconiosis cases requiring assessment for compensation | 4 weeks | 100% |
Civil Servants Dental Service
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Attending clients on scheduled appointment | 30 minutes of specified time | 85% |
| Attending clients with urgent conditions | Same session after registration | 100% |
Families Clinics for Civil Servants and their Dependants
| Services | Target | Annual Achievement (2024) |
|---|---|---|
| Clients on scheduled appointment | 30 minutes of specified time | 100% |